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Reply to or forward mail

See how to respond to mail, or forward it to someone else.

Required permissions
Create mail
  1. Open Mail > Inbox and select the appropriate mail.
  2. If you have a large number of mails you can filter them or use the Search field.
  1. Click the Subject link of the mail to open it.
  1. Click:
  • Reply/Reply to all to reply to the sender only or to everyone, without the original attachments.
  • Forward to forward the mail to new recipients, with the original attachments (if required).
  1. Complete all mandatory mail fields, and any other fields as required. See Create a new project mail.

Tip!

If there are no mail types available for selection, this means the Project Admin has restricted the mail types used to send a response. Ask them to review mail rules and make sure the appropriate mail types are available for your organization. 

  1. Click Send.
    The mail will be marked as Responded, as long as you replied to the organization that sent the initial mail. Note: You can reply to any mail in a thread and it will be marked as Responded.

Tip!

If you receive an error 'Max Size of 4 MB exceeded', you'll need to remove any large images that have been embedded/pasted into the mail body. Large images can be attached to the mail instead. For any other errors, follow these troubleshooting steps.

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