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Reset two-step verification (2SV) for a user in your organization

Allow a user in your organization to re-enrol and authenticate two-step verification (2SV) on a new device or computer.

Reset enrolment for two-step verification (2SV) for a user in your organization if:

  • They've got a new device.
  • Their device is lost or stolen.
  • They are unable to obtain their 6-digit code or other verification method to sign in with 2SV.

All users access Aconex using a Lobby account. If a user in your organization is unable to access Aconex with 2SV you can reset it for them.

  1. Sign in to the Lobby at constructionandengineering.oraclecloud.com.
  2. Choose Organizations from the main menu.
  3. Click View All Users from the top of your Organization Directory.
  4. From the View all users screen, find the user you want to reset 2SV enrolment for, and select the checkbox next to their name.
  5. Click the three dots menu, select Reset, and choose Two-Step Verification. 
  6. The user will now be able to sign in and set up 2SV on their new device or app.

What's next?

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