How do we release features and updates?

The following releases occur within a monthly cycle:

• Monthly release update. We take a staggered approach when rolling out features and improvements to each instance. This means that on the release date, you may not see all updates immediately. Features are progressively rolled out over a 30-day period, starting from an indicated release date, which can be found on each Release Notes. We can’t guarantee a global rollout of features across instances within the same timeframe. 
• Stability and security releases. With no fixed schedule, releases may be required to fix a recently identified issue or vulnerability. Should an issue be detected that can't wait for the next monthly release, these may be rolled out immediately to address security vulnerabilities or to resolve a quality issue impacting user experience.

Release process

The product release process includes the following stages:

• Stage 1. Product Management/Strategy begins the release cycle by defining product features, determining the features to implement, and developing marketing requirements documents.
• Stage 2. Engineering defines the tasks required to implement the features, builds the features, and tracks task completion.
• Stage 3. Quality Assurance (QA) defines test plans and tracks the plan development. QA then tests the features by performing the plans in various operating environments, and records the details of each test iteration.
• Stage 4. Help content is completed, focusing on each feature. Release Notes are published on Support Central.
• Stage 5. Approved and quality controlled release is deployed. A period of monitoring takes place following the release to each instance. 

In practice, these stages are not rigidly sequential. At any point in the release development cycle, activities for several of the stages can overlap when teams pursue goals simultaneously.

Feature Rollout

When we launch a new feature, or make changes to a feature, we can’t guarantee a global rollout across instances within the same timeframe. Features released since October 2020 that are not available on all instances are listed below. While we endeavor to keep this information complete and accurate, we advise you to thoroughly test and confirm feature availability before implementing new processes on your project. This information is accurate at the time of publishing and is subject to change without notice.

Note: Gov and High Compliance instances (AU2, US2 and USDoD) are intentionally omitted from this table, as they have a specific feature set. 

Can I request a new feature or product enhancement?

Yes. Your feedback helps us decide on what improvements we make and what new features might be worth investigating. Our team periodically reviews user feedback as part of our future planning and releases.

Raise a Service Request and select the Service type as Feature Request/Product Feedback. Provide a detailed description of the enhancement, business use case, and the overall impact.

The enhancement request will be recorded with product management who will review it for consideration. The Service Request itself will be closed, as enhancements are not managed in the support system. If we can address your feature request, we will communicate its availability in future release notes.