Troubleshoot common issues with two-step verification

I can't log in without setting up Two-Step Verification

This means you’ve been added to a project that requires 2SV, or because your organization needs you to use it. You'll need to complete the setup for 2SV.

I don't know my code. How can I start again?

You’ll need to ask your Organization Administrator to reset your 2SV enrolment.

I want to leave a project that requires Two-Step Verification

If you’re working on a project that requires 2SV you can avoid this extra level of security by leaving the project. Contact the Project Administrator from the project owning organization, and have them remove you from the project.

To be reinstated to the project at a later date, you’ll need a new invitation to it. Ask anyone already involved in the project to invite you.

I can’t download the authenticator app

For Android devices download from Google Play.
For iPhones and iPads download from the App Store.
For Windows PCs download from the Windows Store.

Some organizations prevent users from downloading apps to their computers and mobile devices without permission.

If you can’t download the authenticator app, contact your organization’s IT department for help.

You can configure 2SV using the Oracle Authenticator App, or you may be able to use your preferred authenticator app if you already have one on your device.

My mobile device was lost or stolen

1. As soon as you realize your device is missing, contact your Organization Administrator and let them know.
2. Your Organization Administrator will reset the authentication on your account.
3. Log in to Aconex. You’ll be prompted to set up 2SV.
4. Once you’ve gained access to your account, change your password.

I’ve bought a new mobile device or computer

1. Contact your Organization Administrator and ask them to reset the authentication on your account.
2. Log in to Aconex. You’ll be prompted to set up 2SV.