Support Central
Common issues with Aconex Archives and how to resolve them. (this includes both Project Archive and Scheduled Archive products)
Below are common issues users have encountered with their Aconex Archive.
Some customers may receive a warning message regarding 64bit Java during the download process. This message indicates that you have the incorrect version of Java installed.
Please consult with your internal IT department to remove the 32bit Java version from your PC and install a 64bit Java version.
If your internet requires a proxy to be configured, this warning message will be displayed during the download process.
Click Ok and select the Use network proxy link to configure a proxy to proceed with the download. See Proxy configuration for Scheduled Archive
This message appears when viewing your Archive during a scheduled update. This message indicates that the Archive has been updated and you need to refresh your browser to see the updates.
If you receive a certificate error during your download, please take a screenshot of the error, and reply to the transmittal mail that was sent to you when you first ordered your archive.
The option to use the full mail preview is disabled by default. This means that some Mails may not be formatted exactly as they appear in Aconex.
To enable this option tick Use full mail preview in the Settings tab and click Save.
See the example below showing a Mail view before and after this setting was enabled.
Some users may wish for the Scheduled Archive to remain open after it has done its scheduled update.
From settings tick 'Disable Archive shutdown after task scheduled update'. This will prevent the archive from shutting down after it has been updated.
