Frequently Asked Questions

No. You can raise a Service Request without logging in or registering. If you later decide you want to track and manage your support requests, you can sign up for the Support Portal.

No. You can raise a Service Request without logging in or registering. If you later decide you want to track and manage your support requests, you can sign up for the Support Portal.

You can either:

• Reply directly to the confirmation email you received when you raised your Service Request.
• Login to the Support Portal to track and follow up on your request.
• Give us a call. Please have your Service Request (SR) number handy.

If your Service Request (SR) needs support management attention, you can call us and ask to speak with a support manager. Please have your SR number handy. Learn more

You'll receive a confirmation email letting you know we’ve received your Service Request. Please allow up to 24 hours for our team to review your request. If your query is urgent, please call us. Local contact numbers are available on our Contact Us page.

Your Service Request (SR) number is found in the subject line of the email you received when you raised your request. You can also login to the Support Portal to track your request.