If you have multiple Aconex accounts, make sure you link all of them to your Lobby account so you have access to them.
Remember you can access an Aconex instance directly from Support Central. You will be redirected to the Lobby to enter your password, but it will take you straight into Aconex.
You can access the Aconex instance login screen directly using the following links. These are useful if you are sharing a computer with someone who has a Lobby account, but you don't have a Lobby account yet. They also help if you need to access an Aconex account that hasn't been linked yet, or you've recently unlinked it.
Note: If your Aconex user account was created under another organization who uses SSO, you may be directed to their SSO sign in page. We recommend each Aconex organization is registered separately so they can manage their own access and data. Please contact Oracle Support.
I received a 'This project requires Two-Step Verification' message
This means you’ve been added to a project that requires 2-Step Verification, or because your Org Admin has granted the 2SV permission asset requiring you to use it.
You'll need to set up 2-Step Verification for your account. Learn how.
If you still receive this error after configuring 2SV on your account, it's possible your organization has its own Identity Domain but has not configured a 2SV sign on policy. Please contact your organization's IT department, or if they are unable to resolve the issue, contact Oracle Support.
I received a 'project requires your company's network sign-in' message
This means your Org Admin has granted the Access via Single Sign-On permission asset on your Aconex account, requiring you to use SSO. See User role permissions and definitions.
Alternatively if you should be using SSO, your organization's IT department can set up your account for SSO in your organization's IdP. Your Org Admin must also make sure your Lobby account is set to the correct Home organization.
If you still have problems please contact Oracle Support.
