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Reassign an issue to someone else

If an issue you’re working on needs attention from another organization, here's how you can reassign it to them.

As an Inspector and above, if an issue being worked on needs attention from someone else, it can be assigned back to:

  • your organization,
  • a different user in your organization, or:
  • a different organization. 

Issues can be reassigned in Field, or using the mobile app.

Reassigning an issue in Field

You can do this in both list view and grid view.

List view

  1. When you select a specific issue in the Issues list, you will see that each issue has an Assigned to section in the details panel on the right-hand side. This shows the organization or individual user the issue is assigned to.
  1. Roll your mouse over the Assigned to value in the details panel and click to open a drop-down list. Select an organization or specific user from the list.

  1. The issue has now been reassigned per your selection.

Grid view

  1. Select the Grid view, then select Edit Mode.
  1. Find the issue you want to reassign and click the name in the Assignee column.
  2. This opens a drop-down list. Select an organization or specific user from the list.
  3. The issue has now been reassigned per your selection.
  4. Click Read-only Mode to exit Edit Mode and return to grid view.

Assign mulitple issues in bulk

  1. Select the issues you want to assign.
  2. Click Tools and select Edit assignee.
  1. Choose the organization or person in your org, you want to assign the issues to.
  2. Click Continue.
  1. You will receive a confirmation that the issues have been assigned. Click Close.

What's next?

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