Support Central
Access your project by logging into an Aconex instance (sometimes called a project location).
To start, you'll need to know which Aconex instance your project is on. If you know the instance-specific web address or have it bookmarked you can visit it directly (for example https://au1.aconex.com). You can also click an Aconex email notification you’ve received.
New to Aconex? When your account was first created you should have received a welcome email. Your Aconex instance URL can be found at the bottom of the email.
If your organization has configured Single Sign-On (SSO), you'll see the sign-in screen for your corporate network to complete the login process.
If you've forgotten your password or it's expired you'll need to reset it. Alternatively ask your Org Admin to send a password reset email to you.
If one of your linked Aconex accounts has 2SV enabled, then you must enable 2SV on your Lobby account to access projects in the linked account.
If you have a new device or accidently deleted the authenticator app, your Org Admin will need to reset 2SV for you so you can sign in.
Still need help? Troubleshoot here, or ask your Organization Administrator for help.
