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Sign in with two-step verification (2SV)

Two-step verification (2SV) is a sign in process that uses your username and password, but also requires an extra piece of information.

You can use your email, an app, or your phone to verify your sign-in. This extra verification step keeps your account safe, even if someone else has your password.

Learn how to manage your two-step verification settings.

Tip!

If you are prompted to enter your verification code, but don't know your code, and unable to obtain it, you’ll need to ask your Lobby Administrator to reset your 2SV enrolment.

Do I have two-step verification?

Two-step verification adds another step to the sign in process, so it's easy to check if it's enabled. If you have 2SV, we'll ask you to verify your account after entering your username and password. If you don't have 2SV enabled, you won't be asked for verification. You'll be taken directly into your account after entering your username and password.

Tip!

The Oracle Authenticator App and Mobile App methods are available by default. Additional methods can be added by your organization administrator if your organization manages its own Identity Cloud.

Oracle Authenticator App verification

  1. Sign in using your username and password.
  2. The sign-in screen will let you know which device is required to verify your sign-in.
  1. Check your device for a push notification from the app. Tap Allow to sign in.

Mobile app verification

  1. Sign in using your username and password.    
  2. The sign-in screen will let you know which device is required to verify your sign-in.
  3. Open your chosen authenticator app. The app will generate a passcode.    
  4. Enter the passcode and click Sign in.

Text message (SMS) verification

  1. Sign in using your username and password.
  2. Check your phone for a text message from Oracle with a passcode. 
  3. Enter the passcode and click Verify.
     

Email verification

  1. Sign in using your username and password.    
  2. The sign-in screen will let you know which email the passcode has been sent to. Check your email for the passcode.
  3. Enter the passcode and click Verify.

Tip!

You should receive the email in less than two minutes. If the email doesn't arrive, try these steps:

  • Check your spam or junk folders in your email application.
  • Click the Send another passcode link to be sent another email.

Security question verification

  1. Sign in using your username and password.    
  2. The sign-in screen will ask you for the answer to one of your security questions.
  3. Enter the answer exactly as you entered it when you created the question and answer. This means including caps, punctuation, spaces etc.
  4. Click Sign in.

Troubleshooting

  • I didn't get my verification passcode or email. 
    Your verification passcode, email or push notification should arrive within two minutes. If it doesn't, you can resend the verification.
     
  • I can't verify my account. 
    If you can't sign in with your chosen verification method, you can use your back-up method, if you've set one up.
     
  • How can I sign in using another 2SV method?
    If you've enrolled in multiple methods, you can Choose another method during the login process.

Tip!

If you can't sign in or use a back-up verification method, get in touch so we can help you out.

What's next?

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