Non-Conformance Report or NCR

What is it?

A non-conformance report, non-conformity report or NCR, is a design and construction-related document that addresses issues where there has been a deviation from the project specification or where work fails to meet agreed quality standards. The document is used as part of quality control processes by detailing:

• The problem including the Discipline, Process, Severity and impact
• How it occurred
• How to prevent it from happening again

Why would you want it?

The NCR process is used to determine a resolution with the customer and documenting any corrective changes made through to the close out of the NCR, typically with acknowledgments of time and cost impacts.

Where can I use this?

Follow these links to see where you can use an NCR:

• Creating Mail 
• Creating and working with Mail Forms and Restricted Fields
• Controlling NCRs using distribution rules.

Procedure example