Support Central
Organization Onboarding
Thank you for choosing Aconex
Here you'll find the guidance, learning content, and support resources your organization needs to prepare for activation, implementation, and rollout — helping your team understand what's next, prepare the right people, and get started with confidence.
Is your Aconex service still being set up?
Before you activate, learn how to choose the right Oracle Cloud account for your organization.
Complete these essential tasks
Start with these key activities to prepare your organization for implementation and rollout.
1
Review the onboarding learning content
Start here to understand key Aconex concepts, implementation activities, and recommended rollout practices.
Complete onboarding learning2
Register for the Support Portal
It's a good idea to register two or more Support Portal Administrators for your organization so they can access and manage support requests.
Register for support3
Prepare for implementation
Identify your implementation stakeholders, define project goals, and prepare the information required for implementation workshops.
Learn what to expectStart your onboarding learning
This introduces the core concepts, processes, and implementation guidance needed to help your organization get up to speed quickly and prepare for rollout.
Prepare for implementation
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How we implement Aconex
Implementation is a structured process designed to align Aconex with your project and organizational requirements. Learn about the stages of implementation and how they support successful rollout and adoption.
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Who does what
Successful implementation depends on involving the right stakeholders at the right time. Understand the key responsibilities across project teams, administrators, and implementation participants.
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The first meeting
Your first implementation meeting focuses on understanding your project processes, information management requirements, and configuration needs. This session helps establish the foundation for a successful rollout.
We're here to help!
Oracle provides technical support from product experts who focus on resolving issues quickly and reducing business impact. Oracle Support teams personalize their guidance based on your specific challenges and needs.
The Support Portal is available 24/7 so your team can log requests, track progress, and access support whenever needed.
