Change the admin user for your Identity Domain or IDCS

If the current admin is no longer at your organization or unavailable to make the change, then raise a service request and include the following details:

• New account administrator's full name, role, and email address.
• Cloud Account / Identity Domain ID for the account.
• IDCS URL or screenshot of the console for which access is required.
• Order number and/or Subscription ID.
• Service Type (Aconex).
• Justification.
• An authorization approval email is attached to the SR.
  • The authorization email should be sent to the user who is asking to be set up as the new admin - it cannot be sent from them. Ideally, the email is sent from the current admin, but if that's not possible it should be the sent from supervisor of the person requesting to be set up as the new admin, or a MOS Customer User Administration (CUA) for your Customer Support Identifier (CSI).
  • The attachment must be in email/message format (msg, EML, pdf), and not a screenshot. 
  • The authorization email must be sent from the Sold To party (End User) domain email account i.e. abc@<COMPANY_EMAIL>.com, and not a personal email address such as gmail.com.
  • See below for required details.

The authorization approval email should be in the following format:

I authorize Oracle Support to create the following user as an Account Administrator and Domain Administrator on my Cloud Account.

Name:
Email:
Role: Account Administrator and Domain Administrator
Identity Domain/Cloud Account, Order Number, or Subscription ID:
Service Name (Aconex):