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Change the admin user for your Identity Domain

If your admin has left your organization you'll need to set up a new one.

Follow these steps to change the admin user account for your organization's Identity Domain.

If the current administrator is still working at your organization and is available to make the change, they can follow the steps to Add or Remove a User Account from an Administrator Role.

If the current account administrator is no longer with your organization or is unavailable to make this change, please raise a Service Request (SR) and provide the required information and an authorization email as explained below.

Required information

  • Full name, job title, and email address of the new Account Administrator. The email address must belong to an individual and cannot be a generic mailbox (for example, sysadmin@company.com).
  • Cloud Account or Identity Domain ID.
  • Identity Domain URL, or a screenshot of the console where administrator access is required.
  • Order Number and/or Subscription ID.
  • Service Type (Aconex).
  • Justification for the request.

Authorization email

After creating the Service Request, attach an authorization email to the SR. The SR must be created first, as the SR number must be referenced in the authorization email.

To protect customer data and maintain the security of your organization's services, Oracle requires appropriate authorization before a new Cloud Account Administrator can be created.

The authorization email must meet all of the following requirements:

  • It must be sent to the user requesting administrator access. It cannot be sent from the requester.
  • It should be sent from the existing user with the Cloud Account Admin role If the current administrator is unavailable, it must be sent by a Vice President, C-level executive (CEO, CFO, CIO), or an equivalent authorized executive within the organization.
  • It must be sent from the organization's corporate email domain. Emails from personal accounts (for example, gmail.com) are not accepted.
  • The approver's email domain must match the new administrator's email domain to confirm they belong to the same organization.
  • The approver must include their job title in the authorization email.
  • The email must be attached in its original email format (.msg or .eml). Screenshots, PDFs, or other formats are not accepted.
  • Use the authorization email template provided below and ensure all required information is completed.

Authorization email template

The authorization approval email must be in the following format.

I authorize Oracle Support to create the following user as a Cloud Account Administrator on my Cloud Account:

First Name:

Last Name:

Email (this will be the new admin’s username):

Role: Identity Domain Administrator

Cloud Account Name:

Service Request Number:

Approver’s Name and Job Title:

What's next?

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