Frequently Asked Questions

Need to get access to Aconex? There are different ways to gain access, depending on your situation. Find out how to get access.

See Close out project mail for more accurate reporting, and find out more about working with mail.

You can forward or reply to mail as a full Aconex user, or as a guest user.

If someone you’re working with needs access to an Aconex project you’re on, and they're already an Aconex user, you can invite them to it.

If they're not an Aconex user, and they don’t need to use all the features of Aconex, you can invite the person as a guest user.

The Share or send a document video shows you how to transmit a document to other organizations' document registers.

Superseding is the process of updating a document that’s already in your document register with a new version.

Watch the Update a Document tutorial, and find out more about working with documents.

Follows our instructions to reset your password.

Find out more about logging in.

Aconex doesn't limit the size of files you can upload, send, or transmit, so in theory, you can upload any file size. This applies to zipped and non-zipped files. However, some browsers, as opposed to Aconex itself, do limit the upload file size. See below for more information on browser limits. Also, if your bandwidth is limited, it can take longer to upload files.

• Firefox upload limits.
• Chrome does not limit upload file size.

If you’re unable to upload a file to Aconex because of its size, try uploading it with a different browser, or try uploading your file at the end of the day, when fewer users may be trying to access your site's internet connection.

Note: If you need to view your uploaded files in the Online Viewer, keep in mind it supports files up to 1GB in size. See Online Viewer guidelines, supported file types, and fonts

See Downloading from the app store

We have extensive online training right here.