You can’t delete an Aconex account that you no longer use. Your past accounts remain intact to maintain the audit trail for all the projects you’ve worked on.
However, you can have an old account deactivated so that you no longer have access to it, or appear in the Project Directory for projects you worked on through it.
Contact the Organization Admin in the company where you held the account and ask them to deactivate it for you.
How can I unlock a locked account?
If you made a mistake entering your password, so your account became locked, you can reset it yourself. Click the Forgotten your login/password? link on the login page and follow the instructions. This will unlock your account.
If you leave an organization, the Organization Administrator should lock and disable your account. You’ll need to ask the Organization Administrator at your new organization to create a new account for you.
If your account has been locked and disabled in error, ask your Organization Administrator to grant you access.
What is a guest user?
If you don't have an Aconex login name and password, but you do receive emails with links to certain documents, you have been set up as a guest user. Find out more about what a guest user can, and can't do.
What is my username for Aconex?
If you’ve forgotten or are unsure of your Aconex login name, you can find it fast.
Go to the log in page, click the Forgotten your login/Password link, enter your email address and click the Go button. We'll email your account details to you and you'll be off and running.
Need help finding the login page? Follow the instructions on logging in to Aconex.
