Check out our most frequently asked questions and the answers
A Responded mail is showing as Closed Out in Dashboards. Why?
Are there any performance limits applied to Aconex API services?
Can I access previous versions of models?
Can I add a custom heading for a data field?
Can I add a new attribute value using Aconex API?
Can I add attributes from different subject areas (that are not linked) in the same chart?
Can I attach an Aconex document to a mail I’m sending through Outlook?
Can I attach an Aconex document to a mail I’m sending through Outlook?
Can I authenticate for API calls with SSO?
Can I be issued with a certificate?
Can I bulk upload all my documents in a single worksheet?
Can I conditionally change the color of individual bars in a chart?
Can I create a transmittal in Aconex for Outlook?
Can I create a transmittal in Aconex for Outlook?
Can I create hyperlinks to documents and mails?
Can I deactivate or retire a Supplier Documents package once activated?
Can I edit a report that is shared across projects?
Can I edit an active package?
Can I format date fields? (e.g. DD/MM/YY)
Can I get a printed copy of my O&M manual?
Can I include historical data of a document? Can I include all the revisions and versions of Documents in the report?
Can I manage users in my own IAM and have these changes populate to Oracle Aconex using SCIM or similar?
Can I plot monthly data using any Date attribute (e.g. number of RFIs or Workflows started every month)?
Can I raise a Service Request via email?
Can I reply to a project mail through Outlook?
Can I reply to a project mail through Outlook?
Can I require subcontractors and other organizations to sign in using my company’s SSO?
Can I reset my password using Oracle Aconex Mobile?
Can I reuse a template/layout for other reports and in different projects?
Can I search for Aconex project mail from Outlook?
Can I search for Aconex project mail from Outlook?
Can I send confidential project mail with Aconex for Outlook?
Can I share a report across projects?
Can I share a report across specific projects?
Can I skip the learning program and go straight to the assessment?
Can I upload multiple models at the same time?
Can I use SSO for all my company’s organizations in Aconex?
Can I use multiple identity providers in my organization?
Can I use the same field identifier retrieved in the API response when superseding?
Can I view drawings and images outside of Workflows?
Can SSO be used with Azure Active Directory?
Can all organizations on a project see all that project's processes?
Dashboards isn't opening. Help!
Do I need a Lobby account? Why?
Do I need to be connected to the internet to capture issues?
Do I need to sign up for the Support Portal?
Do I need to use the Lobby?
Do Package Reviews lock Packages or Documents?
Do all users in my organization have to use SSO?
Do you have an Android app for Aconex?
Does a weighting limit apply to Package Reviews?
Get access to Aconex
Help! Someone in my organization has updated (superseded) my document with the wrong file
Help! Someone in my organization has uploaded another copy of the same document
How can I add a margin or padding to a table?
How can I add a title to a chart?
How can I add an image or my company logo in the RTF report layout?
How can I add columns to a table if there is not enough space (width) on the page?
How can I add data labels to the charts and format the data labels (Bar graphs)?
How can I add documents to my Supplier Documents register?
How can I add my company logo into the report layout?
How can I add or remove column totals or row totals in pivot tables?
How can I add or remove data fields from the report data model?
How can I add or remove filters?
How can I add or remove subject areas from an existing report data model?
How can I add page numbers?
How can I align my charts?
How can I change the axis label step?
How can I change the font?
How can I change the graph series colors and chart background color?
How can I change the page size, margin & orientation?
How can I delete an old Aconex account?
How can I determine which mailbox a mail item belongs to?
How can I edit the data model for my report?
How can I edit the data model for my report?
How can I export the Process Details to excel?
How can I find out if my organization is registered with Aconex?
How can I find the document field Created By in the API document services?
How can I follow up on an existing Service Request?
How can I format the x or y axis labels in a chart or hide the x or y axis?
How can I get all documents from a specific date?
How can I keep zip files zipped when I upload them to Aconex?
How can I log in to the mobile app with my Lobby account?
How can I register a response to a sent mail on behalf of another user?
How can I review my organization's security settings?
How can I see which users have access to a confidential document?
How can I set/change the data label format of a pie chart or donut chart?
How can I share my learning progress
How can I show/hide decimals in the chart data labels?
How can I sort data in the table?
How can I unlock a locked account?
How can I view modified custom documents field labels?
How do I activate a Cloud Account?
How do I change the background color of the page, or a section of the page?
How do I change the mail types that are available on my project?
How do I close out mail?
How do I create a new user account in Aconex?
How do I enable BI Publisher in Microsoft Word? I cannot see the BI Publisher tab after installing the plugin.
How do I find mail that was sent to me?
How do I find supplementary files once a workflow is finished?
How do I forward or reply to mail?
How do I get all mails for a specific date?
How do I get permission to create a tender?
How do I invite someone to a project?
How do I know if I have Lobby account?
How do I know which fields require an ID when updating Aconex?
How do I log in with my Lobby account?
How do I manage an organization on my project that is no longer actively involved?
How do I manage asset references?
How do I register for Aconex?
How do I request documents from my supplier?
How do I send my documents to a client?
How do I sign in with a different email address?
How do I transmit a document?
How do I uninstall Aconex for Outlook?
How do I unlock a document?
How do I unlock or enable a user account?
How do I update (or “supersede”) a document?
How do I upload multiple versions of the same document at once?
How does sending an addendum affect the version number of a tender?
How does the list of drawings get updated?
How many copies of the Handover Manuals do I get?
How often is Dashboards data refreshed?
I am already using Aconex for a project. How do I get access to another project?
I can’t find Inspections on my project. Where are they?
I can’t open a particular file in Oracle Aconex Mobile. Why not?
I created a report and shared it across projects. I've just been invited to a new project. Will this report be available by default in the new project?
I failed the assessment the first time. How many times can I take it?
I receive an error saying my Aconex account is already linked. Help!
I'm an Org Admin. How do I manage Lobby user accounts?
I'm managing Aconex for my organization. How do I set up a new project on Aconex?
I'm not using Aconex but other people in my organization use Aconex. How do I get an Aconex login name and password?
I'm redirected to Oracle Construction and Engineering (the Lobby) but I can't sign in
I've been invited to a project using Field. Where do I start?
I've configured a new process but it's not appearing. Why?
I've forgotten my password. What should I do?
I've got an Aconex login name and password. Where do I log in?
I've passed the assessment. How can I add the Accreditation to my LinkedIn profile?
If I edit a report, will the changes apply to the report on all projects it is shared across?
If I go on leave, will my Outlook send my Out of Office Notification in response to Aconex mail?
Is it possible to download multiple files as an archive (zip)?
Is there a BI Publisher Desktop Template Builder Add-In for Microsoft Office 365? How can I install it?
Is there a data limit for reports?
Is there a limit on the number of columns I can add in a table in online layout editor. How do I add more columns if I am running out of space?
Is there a limit to the size of the attachment I can send?
Is there any contact with trainers?
It’s not called Models in my industry. Can we call it something else, like VDC?
I’ve got issues creating or verifying an Oracle.com account. Where can I get help?
My organization has never used Aconex before. How do we start using Aconex?
My organization is already using Aconex. How can I get an account?
My report failed to run. What should I do next?
My report loads for over 10 minutes, then a message “Unable to run report” appears. Why?
My username or password isn't working. How can I get help?
The Document Transmittal report (Documents attached in transmittals sent/received), isn’t showing a document that’s attached to my transmittal. Why?
What BCF versions does Models support?
What are Temporary Files?
What are documents "awaiting your review"?
What are placeholders?
What are shadow users?
What are supersede candidates?
What are the key features or functionalities available in the BI Publisher Template Builder?
What are the links for each instance?
What are the password requirements for my account and how often do I need to reset it?
What charts are available? How can I change a chart type?
What date will show in Aconex against the emails I register?
What directory or folder is Aconex for Outlook installed into?
What do we mean by 'Aconex instance'?
What does 'supersede' mean?
What does the ‘prompt at run’ checkbox do?
What field should I use as a document's “Create Date”?
What happens if I register an email with an attachment into Aconex?
What happens if I remove data fields while editing the data model?
What happens once I’ve registered an email into Aconex?
What if I use more than one instance of Aconex?
What instances are available to use with Aconex API?
What is Attribute 1?
What is Cost?
What is Project Archive?
What is Project Information?
What is a Supplier Documents Administrator?
What is a Tenders Administrator?
What is a Workflow Administrator?
What is a Workflow Initiator?
What is a Workflow Template?
What is a correspondence ID?
What is a guest user?
What is a metadata file?
What is a parent or main subject area?
What is a transmittal?
What is a workflow step?
What is my username for Aconex?
What is the difference between a document tracking ID and a document ID?
What is the difference between my global and project directory?
What is the difference between my normal document register and the Supplier Documents register?
What is the difference between outstanding and overdue project mail?
What is the max length of text fields in Aconex?
What operating systems can I run Aconex for Outlook on?
What version of the mobile app am I on?
What versions of Outlook can I use with Aconex for Outlook?
What's a model stack?
What's a subworkflow?
What's an active package?
What's the difference between Supplier Documents and Packages?
What’s the maximum size of a file I can add to Aconex?
When I forward a mail, are the attachments included with it?
When I register email, will Aconex send registration notifications to the original email recipients?
When I run a report, the layout I created is not properly aligned (in the report view page). How can I align it?
When adding contract no. filter (in data model editor) why don’t I see any options in the value drop down list?
When can I expect a response to my Service Request?
When should I supersede a document?
When should I use a comment? And when should I just send a mail from Models?
Where can I download Oracle Aconex Mobile for my mobile device?
Where can I download mobile apps for Aconex?
Where can I find Oracle Aconex High Compliance?
Where can I find information on Boolean Searches?
Where can I find my Service Request (SR) number?
Where can I find the release notes and updates?
Where can I get training on how to use Aconex?
Where do I download Models plugins?
Where do I find the error log?
Where do I log in?
Which region should I choose for my Identity Domain?
Who can create a workflow template?
Who can see my documents?
Why I am not able to select or view any values in the filters?
Why I don’t see the Share option? How can I share my report?
Why am I unable to delete or save changes to MS Excel files?
Why are field values returned in a different language?
Why are standard reports (RFI sent, RFI received & Workflow Documents) giving blank output when run in (es_ES, fr_FR, zh_CN, ja_JP, it_IT) locale?
Why can I see other people's mail?
Why can't I create a Supplier Documents request? I can see the Supplier Documents button.
Why can't I see all my projects on the portfolio page?
Why can't I see the Cost standard reports on the reports listing page?
Why can't I see the Supplier Documents button?
Why can't I see the Tenders button?
Why can't I start a workflow?
Why can’t I see anything in the document register on my mobile?
Why do I get an ‘Execution failed’ error message after trying to run a preview feature?
Why do I get an “Unable to run report” error when I run the Transmittal History report or custom report with Documents and Mail Transmitted subject areas?
Why do I get the message “Setting up the layout please try after some time.”?
Why do I see attribute labels in the report that are not available in this project?
Why do I see attributes that are not available in this project as filters in the filter panel?
Why do users in my organization see different sign in screens?
Why does Aconex for Outlook keep asking me to log in?
Why does the review status change when someone updates a document?
Why doesn’t anything appear when I click on a mail in Outlook?
Why don't I have permission to use 'bulk processes'?
Why don't Workflows transmittals get registered automatically?
Why is my report not displaying any data?
Why is the date of a document transmittal different in Tasks and Search than in the Event Log, transmittal view and Transmittal History?
Why is the date of a mail different in Tasks and Search than in the mail view?
Why is the report loading partially blank?
Why isn't the online viewer working?
Will others working on the project be automatically notified when a model is updated?
